Shipping policy

Shipping Policy

Last updated: August 22, 2026

Where We Ship

Faro-Dock ships to all 50 U.S. states, Washington D.C., and U.S. territories including Puerto Rico, Guam, and the U.S. Virgin Islands. We ship to residential addresses, business addresses, PO boxes, and APO/FPO/DPO military addresses.

We do not currently ship outside the United States.

Shipping Cost

Shipping is a flat rate of $10.00 per order, regardless of how many items you order or where in the United States you are. The rate is displayed at checkout before you complete your purchase, and the total you see at checkout is the total you pay. We do not add handling fees, fuel surcharges, or any other charges after checkout.

Order Processing Time

Orders are processed and prepared for shipment within 5 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on a weekend or holiday begin processing the next business day.

You will receive a shipping confirmation email with tracking information as soon as your order is handed to the carrier.

Delivery Time

We ship primarily via UPS Ground. Orders going to PO boxes, APO/FPO/DPO addresses, and some U.S. territory addresses ship via USPS, as UPS does not deliver to those locations.

Estimated transit time after your order is picked up by the carrier:

Destination	Carrier	Estimated Transit Time
Continental U.S. (lower 48)	UPS Ground	3–5 business days
Alaska and Hawaii	UPS Ground	4–8 business days
U.S. territories (PR, GU, VI)	USPS	5–10 business days
PO boxes	USPS	3–6 business days
APO/FPO/DPO addresses	USPS	7–21 business days

Total time from order to delivery is your processing time (5 business days) plus transit time. For most continental U.S. orders, expect delivery within 8–10 business days of placing your order.

Transit times are estimates provided by the carrier and are not guaranteed. Carrier delays caused by weather, natural disasters, or peak shipping periods are outside our control.

Order Tracking

Once your order ships, you will receive an email containing a tracking number and a link to track your package. Please allow up to 24 hours after receiving the email for tracking information to become active on the carrier's website.

If you have not received a shipping confirmation within 7 business days of placing your order, please contact us at info@farodock.com.

Lost, Stolen, or Damaged Packages

Damaged in transit: If your order arrives damaged, contact us at info@farodock.com within 7 days of delivery with photos of the damaged item and the packaging. We will send a replacement or issue a full refund at no cost to you.

Lost in transit: If tracking shows your package has not moved for 10 or more business days, contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund.

Marked delivered but not received: If tracking shows delivery but you have not received your package, please first check with neighbors and household members, and look for a carrier notice. If you still cannot locate it, contact us within 7 days of the delivery date and we will work with the carrier to resolve it.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped.

If a package is returned to us because of an incorrect or incomplete address, we will contact you and reship it once you provide a corrected address. A second flat-rate shipping charge of $10.00 will apply to the reshipment.

If you notice an error in your address, email us at info@farodock.com immediately. If your order has not yet shipped, we will correct it at no charge.

Order Changes and Cancellations

You may change or cancel your order at no charge any time before it ships. Email info@farodock.com with your order number as soon as possible.

Once an order has shipped, it can no longer be changed or cancelled, but it is still covered by our Refund Policy.

Returns

For information about returning an item, please see our Refund Policy. We offer a 30-day return window and provide a prepaid return shipping label for approved returns.