Refund policy

Last updated: September 27, 2026

30-day free returns

If your Faro-Dock isn't right for you, you have 30 days from the date your order is delivered to request a return. Returns are free: we'll email you a prepaid return shipping label, and there is no restocking fee.

How to start a return

Email us at info@farodock.com with your order number and the reason for the return.
We'll reply with a prepaid return label and packing instructions.
Pack the item and drop it off with the carrier.

Please contact us before sending anything back. Packages returned without a return request may not be accepted.

Condition of returned items

Returned items should be in their original condition with all parts included: every dock piece, the wireless charger(s), and any included cable. Test-fitting the dock in your vehicle is fine. Items that are broken, modified, or missing parts because of use after delivery may not be eligible for a refund.

Doesn't fit your phone or vehicle?

Every Faro-Dock is built for a specific vehicle, and phone fit can depend on your case. Before ordering, please check our Phone Compatibility page and make sure you've selected the listing for your vehicle's exact model years. If the dock doesn't fit your phone or vehicle, you can return it within the 30-day window.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If anything is damaged in shipping, defective, or not what you ordered, email info@farodock.com within 7 days of delivery with photos of the item and packaging. We'll send a replacement or issue a full refund at no cost to you.

Non-returnable items

Custom-color orders. Docks made in a custom color are made to order and are non-refundable.
Phone cases. Phone cases are printed to order and are non-refundable.

Both are still covered if they arrive damaged, defective, or misprinted. Just contact us within 7 days of delivery as described above.

Exchanges

Want a different color or style? Email us and we'll help you arrange a swap, or return the original item and place a new order for the one you want.

Cancellations

You can cancel an order within 1 hour of placing it by emailing info@farodock.com. Because orders go into production quickly, we can't guarantee cancellation after that.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.